Terms & Conditions

Shipping Information
  • Once your order is placed we will aim to ship within 24 hours.
  • We use NZ Post Courier as our couriers.
  • Castles will deliver to a physical address only NOT a Post Office Box
  • You will not have to sign for delivery and in most cases the items will be left in your letter box.
  • Using a work address for delivery can be helpful when delivering of larger items, or where access is difficult. Consider this, if it is an option.
  • If you have special instructions regarding the delivery of your goods, please be sure to specify these at the end of the order process. Reasonable requests will be accomodated where possible.
  • International orders will be sent by international mail. The cost of this will be additional to your order. We will email you regarding these additional costs and arrange payment options for you.


Terms and Conditions

The following terms and conditions apply to all users of www.isabelharris.co.nz and to all purchases of goods from Isabel Harris. By viewing and using the website you will be deemed to agree to these terms of use without qualification. If you do not agree to be bound by theseTerms, you should discontinue viewing www.isabelharris.co.nz.

The contents of the website are the copyright of Isabel Harris New Zealand. No part of the website may be distributed or copied for any commercial purpose and you may not incorporate any part of it in any other work.

www.isabelharris.co.nz makes information and material available to you as a service. Use of the website material is at your own risk. We are not responsible for any adverse consequences arising out of the use of information contained on the website. We do not give any warranty of accuracy or reliability of information contained on the website to you or any other person.

Limitation of Liability:
Our liability for any claim, damages, loss, or expense related to the supply by www.isabelharris.co.nz of goods or services, is limited to the cost paid by you for the goods or services and except where statute expressly requires otherwise. To the fullest extent permitted by law we will not be liable in any event for any loss of profits or any consequential, indirect or special damage, loss or injury of any kind suffered by you or any other person.

Exchange Policy: 
The Consumer Guarantees Act sets out minimum standards for goods sold by www.isabelharris.co.nz. In the event that goods sold are not of good quality or are faulty, we have the right to repair, replace or a refund you for the product. If you feel this is the case, please contact us at admin@isabelharris.co.nz.

Returns Policy: 
Isabel Harris makes every effort to provide detailed descriptions and quality photography of all products. As a result we do not accept returns except where the basis of the return is covered by the Consumers Guarantees Act or Fair Trading Act. So when you are selecting and finalising the purchase of your products please take time to do so thoroughly.

Advertised goods: 
Where goods are advertised with reference to a photograph, we cannot guarantee that your monitor's display of any colour will be accurate. We will endeavour to deliver the corresponding goods but do not warrant that the goods we deliver to you will be identical to those displayed in the photograph or on your monitor.

All prices on www.isabelharris.co.nz are stated in New Zealand Dollars and include GST. We may alter prices without notice.

On receipt of a purchase order we will endeavour to supply you with the goods but we will not be liable to any person if we decline to fulfil, or are unable to fulfil, an order.

Third Party: 
The contents of www.isabelharris.co.nz may include links to third party materials. We will not be responsible for the contents of any linked site or liable for any direct or indirect loss or damage suffered by you from accessing, using, relying on or trading with third parties. These links are provided to you only as a convenience, and the inclusion of any link does not imply our endorsement of the site or any association with their operators.

Privacy Policy

Isabel Harris values our relationship with you and all users of this website. We recognize that you may be concerned about our collection, use, and disclosure of your personally identifiable information that we may collect when you use the Web Site. Accordingly, we have implemented this Privacy Policy to inform you of the information that we collect from you, how we collect this information, and what we do with it after we collect it.

By using our website and/or providing information to us, you consent to the policy. If you are under 18, we require you to inform and gain a parent or guardians consent to our Privacy Policy and Terms and Conditions before registering with us or placing an order.

Why we Collect Your Information

We collect your information in order to improve our customer's shopping experience and to communicate with our customers about our products, services and promotions. We collect information from you to complete a transaction, register as a member, sign up to receive email communications from us, or participate in a competition/promotion/survey. By using this website you consent to receiving our Newsletters, if you do not want to receive these emails you can opt out at any time.

This information includes that such as name, age, gender, email address, phone number, postal address and credit card numbers. We may use your information collected online to fulfil and process your orders. We may maintain a record of products you have looked at or purchased in order to enhance your shopping experience and make it easier and faster for you. 

All email communications you receive from us will allow you to unsubscribe on the spot, meaning you will no longer receive communications from us unless it is regarding a transaction or security issue. You are also able to call us on 64 9 522 1705 email us at admin@isabelharris.co.nz or edit your account details on our website at any time if you wish to stop communications from us.

We do not collect or store any credit card information. All payments are made through a secure payment gateway.

Disclosure of Information to Others

We do not sell, trade or rent your personal information to others. However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail and emails and processing payments. They will have access to the minimum amount of your personal information needed to perform these services, but we will not authorise them to use your information for other purposes.

When there is a legal obligation to do so Isabel Harris may disclose your information to any relevant regulatory body. In addition, we may provide statistics with personal identifiers removed about our customers, readers, sales, traffic patterns and related site functions to reputable third parties.


It is so important to us that you feel secure while visiting and shopping at Isabel Harris. We take security seriously, and have taken steps to ensure your personal information is secure. We use a secure Hosted Payment page with two options for secure payment. You can choose to pay via the secure DPS ( Visa MasterCard) service or PayPal to process online orders. This means your credit card details are never recorded or stored on our website; they are processed only in the highly secure  environment while completing your purchase.

DPS and Paypal are committed to protecting the security of your data. They use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. You can find more information on the DPS and PayPal.com sites.

Links to Other Websites

Our website may contain links to other sites that are not under our control. These websites have their own privacy policies, and we encourage you to review them. We have no responsibility for linked websites, and provide them solely for your information and convenience.


You are responsible for all actions taken with your user name, email address and password. Therefore we do not recommend that you disclose your password to any third parties.

If you choose to share your user name, email address and password or your information with third parties to provide you additional services, you are responsible for all actions taken with this information and therefore you should review that third party's privacy policy.

Policy Changes

We may review this policy from time to time and will notify you of any changes by posting an updated version on our website. This document represents our privacy policy as at 21 June 20123.

Delivery Policy: All purchases should reach addresses within 2-4 working days. Please allow for up to 5 working days for deliveries to rural areas. You may contact admin@isabelharris.co.nz should you wish to query or track your item if it has not been delivered within the specified time period.